This Privacy Policy serves to illustrate the commitment of MH CASA TECHNOLOGY SPAIN SLU (“MH CASA TECHNOLOGY”, “we”, “us”, or “our”) to respect your privacy and adhere to the relevant privacy laws and related regulations that dictate the collection, usage, and disclosure of your personal information when you access our Website and Services. We understand the importance you place on your personal data and information, and we share that sentiment. We urge all our users to acquaint themselves with our Privacy Policy to comprehend the situations where both non-identifiable and personally identifiable data may be gathered or processed while utilizing our Services.
By accessing our Website, registering, or using any of our Services, you are consenting to and agreeing to abide by this Privacy Policy.
By utilizing, signing up for, or otherwise accessing our Services, you consent to this Privacy Policy and provide your explicit, informed agreement to the gathering, utilization, and processing of your personal data in line with this Privacy Policy. If you disagree with this Privacy Policy, we kindly request that you refrain from visiting, using, registering for, or otherwise accessing any of our Website or Services. You acknowledge and agree that such personal information may be relocated from your present location to the offices and servers of MH CASA TECHNOLOGY and referred authorized third parties.
You have the right to revoke your consent at any given moment, except when such revocation would impede the fulfillment of a legal duty. Revoking your consent might limit our capacity to deliver the Services. There are certain situations where we might gather, utilize, or disclose personal data without your consent. These include: a) when the law permits or mandates the collection, use, or disclosure of personal information; b) in a crisis that endangers an individual’s life, health, or personal safety; c) when the personal data is accessible from a public source; d) when we need legal counsel from an attorney; e) for debt recovery purposes; f) to safeguard ourselves against fraudulent activities; or g) to probe a predicted violation of an agreement or a breach of law.
We gather data about you from multiple sources when you visit our Website or use our Services. These sources include: a) directly from you (when you register for or utilize our Services); b) from our business associates and service providers; c) from third-party sources; and d) automatically from the devices you use to connect to our Website or Services.
The volume and kind of data we gather about you is contingent on the specifics of your engagement with our Website and Services. We only collect data to the extent that it is required or suitable to meet the objectives of your interaction with us. We gather the following information under various usage scenarios while you access our Services:
a) Registration/Profile Information
During the process of creating your account, we gather your email address. The authenticity of the email address is confirmed by an OTP (One-Time Password) that is sent to your email.
b) Contact Information
i. Verification data (for instance, your account’s email address);
ii. Interactions with us (such as communication with our sales or customer service teams); and
iii. When buying data plans from specific countries, we might request you to provide identity proof and/or address confirmation information to adhere to the local regulations in the regions from which the phone number(s) are sourced; we might disclose this information to our third-party telecom service providers to meet the transaction prerequisites and assign the phone number to your account.
i. Similar to the majority of website and app administrators, we gather data about your engagement with the Website and Services. This includes details like the screens or pages you access, your clicks, the timing of your actions, language settings, and so forth.
ii. We store CDRs (Charging Data Records) to manage, maintain, and enhance the Services provided to your account. CDRs encapsulate diverse attributes of data usage, such as the timestamp, eSIM ICCID, volume of data used, country, and mobile network.
i. Our third-party payment provider, Stripe, collects your payment information. This may necessitate you to furnish your billing details and financial data corresponding to your chosen payment method (for instance, a credit card number and its expiration date). In the majority of instances, we will have access to transaction reference numbers and/or your billing information related to each payment. However, we do not store or process any credit card information. For further details on how Stripe collects your data, please visit Stripe’s privacy policy on their official website (https://stripe.com/us/privacy)
i. We gather your data or information from third parties, provided you have authorized those third parties to share your information with us or if you have made that information publicly accessible online.
ii. From other sources (as allowed by applicable law, we may obtain additional data about you, such as demographic data, fraud detection information and alerts, or other details about you from our partner networks).
i. Each time a device interacts with our servers, we gather log data. This data encompasses specifics about each interaction, such as the originating IP addresses, the times of access, the type of device used, the versions of the operating system, the internet service providers, the pages viewed before and after utilizing the Website or Services, links to applications from third parties, and information about hardware and software.
i. Our Website employs “cookies” to remember users and comprehend and save their preferences. A cookie is a piece of data that a website saves on your computer, and that your browser provides to the website each time you visit. We use cookies to assist us in identifying and tracking visitors to our sites, their usage of the Website, and their Website access preferences, with the aim of enhancing our Website and Services. If you prefer not to have cookies placed on your computer, you should configure your browsers to reject cookies before using our websites. However, the downside is that certain features of our Website and Services may not operate correctly, and this may also block cookies for any other website you visit; and
ii. Advertisements displayed on any of our Websites may be served by advertising partners, who may also use cookies. These cookies enable the ad server to recognize your computer each time they send you an online ad to gather information about you or others who use your computer. This information enables ad networks to deliver targeted advertisements that they believe will be of greatest interest to you, among other things. This Privacy Policy governs our use of cookies and does not cover the use of cookies by any advertisers.
We utilize your information for the objectives outlined in this Privacy Policy at the time of gathering or for a related purpose, including to develop and deliver the Website and Services. Specifically, we may use your information for the following purposes: a) confirming identity and verifying information; b) registration process; c) processing payments; d) monitoring the information you transmit through our Services to ensure proper operation of our Services and to safeguard ourselves, our users, and the public; e) sending email notifications and reminders related to the Services; f) delivering the Services and running our business; g) addressing customer inquiries and complaints; h) dispatching newsletters or other promotional information; i) building and maintaining relationships with our users; j) enhancing experiences by performing analytics and conducting research; k) carrying out investigations, detecting fraud, abuse, security breaches and other harmful activities; l) settling disputes and enforcing agreements and policies; and m) fulfilling and complying with legal and regulatory obligations. We will not lease or sell personal information to anyone.
We may share personal information to achieve the objectives stated in this Privacy Policy, and for related purposes, and to deliver the Services, as follows:
a) within our corporate structure;
b) with our third-party service providers, affiliates, and trusted key partners who assist us in delivering certain aspects of our Services, including but not limited to:
i. enabling payment processing;
ii. facilitating the sending of customer email surveys or marketing notifications;
iii. managing our sales and customer support services for you;
iv. delivering and assisting us in tracking our marketing and advertising content;
v. assisting us in providing core features of telecommunications services;
vi. assisting us in tracking website conversions and success metrics;
c) specific information may be shared with third parties or made public when you follow links to third-party websites. We do not own or control these third parties, and when you interact with them, you may be providing information directly to them. Such parties will have their own rules and policies regarding the collection, use, and disclosure of personal information, and we encourage you to review these rules and policies;
d) information that you choose to share publicly or with others may be indexed through third-party search engines. We do not control the practices of third-party search engines, so you need to be cautious about the information you make public;
e) upon your request or with your consent;
f) as mandated by applicable laws and associated rules and regulations;
g) with a purchaser, investor, new affiliate, or other successor in the event we or any affiliate undergoes a business transaction, such as a merger, acquisition, consolidation, reorganization, divestiture, liquidation or dissolution (including bankruptcy), or a sale or other transfer of all or a portion of our assets or any affiliates or during steps in contemplation of such activities (e.g., negotiations and due diligence);
h) with our financial, insurance, legal, accounting, or other advisors that provide professional services to us; i) we may gather statistics about the behavior of visitors to our Website. We may publicly display this information, in aggregated form, or provide it to others.
We will hold the personal information we gather only for the necessary duration and in compliance with relevant laws.
You have the right to request access to your personal information, or to inquire about its usage or to whom it has been disclosed, subject to certain exceptions as defined by law. Such requests must be submitted in writing via e-mail to [email protected]. We will reply to requests within 45 days or provide a notice if we need more time. As allowed by applicable law, there may be charges for accessing information, but we will inform you of such charges beforehand so you can decide whether to proceed or not.
We are dedicated to safeguarding your personal information and we implement measures to protect it from unauthorized access, collection, use, disclosure, copying, alteration, disposal, and other risks. We keep personal information in a secure location, accessible only by authorized personnel, and we use it solely for the purposes for which you provide it (as outlined in this Privacy Policy).
We employ suitable security measures when we dispose of personal information.
We regularly review and update our security policies and controls to ensure the continuous security of personal information. However, given that the Internet is not a 100% secure environment, we cannot assure the absolute security and protection of the transmission and storage of your information.
We make diligent efforts to ensure that your personal information is precise and comprehensive. You have the right to request an update, correction, or deletion of your personal information at any time by submitting a written request to [email protected]. It is your responsibility to provide updates to your personal information and to ensure its accuracy.
We urge parents and guardians to monitor their children’s online activities. We do not intentionally gather personal information from minors (individuals under the age of 13 or a higher age if allowed by the laws of their residence). If you become aware that a minor has shared personal information with us, please reach out to us at [email protected]. If we discover that we have collected personal information from a minor, we reserve the right to erase this information without prior notification.
We do not respond to web browser “do not track” signals. For more information about online tracking and various opt-out mechanisms, please visit https://youradchoices.com/
As we link to social media sites and occasionally include third-party advertisements, other parties may gather your personally identifiable information about your online activities over time and across different websites when you visit our Website.
Furthermore, we may employ Google AdWords, an online advertising service provided by Google, to display ads on our behalf across the Internet and sometimes on the Website. Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to gather information about your visits to the Website and your interaction with our Services to generate targeted advertisements to you on other websites that you visit across the Internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use of this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Website. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. http://www.networkadvertising.org/choices/
Please be aware that not all tracking will cease even if you delete cookies.
IN NO EVENT SHALL WE BE HELD RESPONSIBLE FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM AN ALLEGATION OF VIOLATING THIS PRIVACY POLICY. Some legal jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is restricted to the maximum extent allowed by law, or $5, whichever is lesser.
If you have any complaints, concerns, or questions about our adherence to applicable privacy laws and/or this Privacy Policy, you can reach out to us at [email protected].
While most modifications are expected to be minor, we reserve the right to alter our Privacy Policy occasionally and at our sole discretion. We advise visitors and users to regularly check this page for any updates to the Privacy Policy. Your ongoing use of this site following any changes in this Privacy Policy will signify your acceptance of such changes.
Indeed, applicable laws in your jurisdiction may grant you additional rights that are not outlined in this Privacy Policy. It’s always a good idea to familiarize yourself with the privacy laws in your area to fully understand your rights.